Customer Experience of Products, Services and Strategy Graduate Program (Feb 2026)

Do work that matters 

You’ll bring your curiosity, customer centricity and creative mindset to the team. You’ll focus on innovating, setting the strategy for our products, and will have the opportunity to support our customers wanting to build their wealth.  

Over the course of your selected program, you’ll be provided with multiple professional development opportunities such as masterclasses, training courses and graduate conferences. You’ll be empowered to develop your technical skills, commercial acumen, stakeholder influencing and relationship building capabilities to set you up for success. 

See yourself in our team 

Our Product, Strategy and Customer Experience career pathway has four programs you can choose from. 

Business Banking – CommSec (Sydney)

You’ll rotate across three teams over the 15 month CommSec Graduate Program. Our team of trading, product and account experts work together to provide our retail and wholesale clients with access to online broking and investment product options. You’ll develop your knowledge and expertise within the CommSec and broader Business Banking teams.  

At the end of your program, you can expect to successfully transition into a challenging role as an Analyst across one of our CommSec teams.   

Business Banking – Product Development (Sydney) 

You’ll rotate across three teams over the 15 month Product Development Graduate Program.  

You’ll experience direct exposure to the development of new propositions, in-life product lifecycle management and uplifting our customer experiences. 

At the end of your program, you can expect to successfully transition into a challenging role as an Analyst across one of the following teams Health, Payments, Everyday Business Banking, Business Lending and Analytics, Data and Decision Science.  

Retail Banking Services – Digital (Sydney) 

You’ll rotate across three teams over the 18 month Digital Graduate Program. Outside of your rotations you’ll also have three unique Retail Banking Services (RBS) experiences:  

• Three weeks in Customer Immersion where you can connect with our customers directly and be inspired to positively impact their experience
• Five weeks mastering Design Thinking methodologies to tackle real-world business opportunities
• Career Success throughout your third rotation to help successfully offboard you from the Program using Talent Acquistion and Senior Leaders

Teams you could land in beyond your program include Digital Strategy, Digital Operations, User Experience Design (UX), User Interface Design (UI), Service Design, Design Research or Content & Publishing.

Retail Banking Services – Retail Product Management (Sydney) 

You’ll rotate across three teams over the 18 month Retail Product Management Graduate Program. Outside of your rotations you’ll also have three unique Retail Banking Services (RBS) experiences:  

• Three weeks in Customer Immersion where you can connect with our customers directly and be inspired to positively impact their experience.
• Five weeks mastering Design Thinking methodologies to tackle real-world business opportunities.
• Career Success throughout your third rotation to help successfully offboard you from the Program using Talent Acquisition and Senior Leaders.

Teams you could land in beyond your program include Product Management, Strategy, Customer Experience, and Customer Support. 

Join us 

At CommBank, we’re committed to your development, career growth and training. Even if you don’t have a specific degree, your skills may align with one of our roles. We still encourage you to apply for our program. 

If this sounds like you, and you’re - 

• An Australian/NZ citizen or Australian permanent resident at the time of your application;
• In the final year of your overall university degree, or have completed your final subjects within the last 24 months; and
• Achieving at least a credit average across your overall degree;

Apply now for our Graduate Program!